
ITIL® 4 Foundation - IT Service Management Certification - Certcamp

Course Details
ITIL 4 Foundation presents an end-to-end operational paradigm for developing, delivering, and continuously improving technology-enabled products and services.
ITIL 4 Foundation is designed for anyone who needs to learn the fundamentals of IT and digital service delivery and wants to assist their organization in embracing the new service management culture. It is intended for professionals who are just beginning their ITIL 4 journey or who want to refresh their existing ITIL expertise.
The course will assist you in comprehending:
how modern IT and digital service organizations function how value streams improve speed and efficiency
how cultural or behavioral concepts direct work that benefits the organization as a whole
how to apply standard service management terminology and concepts
Course Outline
Key Concepts of Service Management
Four Dimensions of Service Management
The ITIL Service Value System
The Service Value Chain
ITIL Management Practices
Eligibility
IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers will benefit most from this ITIL V4 certification training course. ITIL V4 foundation certification is offered to both seasoned IT professionals and those just starting out in their IT careers.
Exam Format
40 questions
Multiple choice
26 out of 40 marks required to pass (65%)
60 minutes
Training Duration
Total: 4 Days
First 3 days: Training
Last day : Exam Preparation
Delivery Methods
Custom Training
1. Choose your training preference date 2. Virtual Live Group Training 3. Class Room Group Training 4. Class Room On-Site Group Training 5. Virtual Live1-1 Mentoring 6. Class Room 1-1 Mentoring