ITIL® 4 Foundation - IT Service Management Certification - Certcamp

Course Details
ITIL 4 Foundation presents an end-to-end operational paradigm for developing, delivering, and continuously improving technology-enabled products and services.
ITIL 4 Foundation is designed for anyone who needs to learn the fundamentals of IT and digital service delivery and wants to assist their organization in embracing the new service management culture. It is intended for professionals who are just beginning their ITIL 4 journey or who want to refresh their existing ITIL expertise.
The course will assist you in comprehending:
  • how modern IT and digital service organizations function how value streams improve speed and efficiency
  • how cultural or behavioral concepts direct work that benefits the organization as a whole
  • how to apply standard service management terminology and concepts
Course Outline
  1. Key Concepts of Service Management
  2. Four Dimensions of Service Management
  3. The ITIL Service Value System
  4. The Service Value Chain
  5. ITIL Management Practices
IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers will benefit most from this ITIL V4 certification training course. ITIL V4 foundation certification is offered to both seasoned IT professionals and those just starting out in their IT careers.
Exam Format
  • 40 questions
  • Multiple choice
  • 26 out of 40 marks required to pass (65%)
  • 60 minutes
Training Duration
Total: 4 Days
First 3 days: Training
Last day : Exam Preparation 

Delivery Methods

Class Room Training

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1695 + Exam Voucher

Virtual Live Training

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1495 + Exam Voucher

Custom Training

1. Choose your training preference date
2. Virtual Live Group Training
3. Class Room Group Training
4. Class Room On-Site Group Training
5. Virtual Live1-1 Mentoring
6. Class Room 1-1 Mentoring