The CompTIA A+ Core 2 program is ideal for launching a successful IT career. It provides hands-on skills in operating systems, software troubleshooting, and security, and is recognized globally by employers. This certification opens doors to various tech roles and sets a strong foundation for advanced IT certifications.
Industry-Recognized Certification
CompTIA A+ is a globally trusted credential, often required for entry-level IT jobs and recognized by top employers.
Builds Real-World IT Skills
The program focuses on practical, hands-on skills in operating systems, software troubleshooting, and IT security—essential for workplace success.
Opens Doors to IT Career Paths
A+ Core 2 helps you qualify for a wide range of roles like help desk, technical support, and desktop administration.
Strong Foundation for Further Certifications
It prepares you for advanced certifications such as CompTIA Network+, Security+, and beyond, accelerating your career growth.
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The CompTIA A+ Core 2 (220-1102) certification is the second part of the globally recognized A+ credential, designed for individuals beginning their careers in IT. This exam emphasizes skills related to operating systems, IT security, software troubleshooting, and operational procedures. It covers installing and configuring Windows, macOS, Linux, and mobile operating systems, ensuring candidates can support a variety of user environments effectively. Security is also a key focus, with topics like threat detection, device hardening, and secure practices forming a significant portion of the exam.
In addition to technical knowledge, Core 2 includes real-world problem-solving related to software errors and crashes, as well as understanding professional practices such as change management, incident response, and proper documentation. By completing both Core 1 and Core 2, candidates earn the full A+ certification—recognized by employers globally as a baseline credential for technical support and IT operations roles. This makes it a strong starting point for building a long-term career in IT.
Comprehensive OS Coverage
Covers installation, configuration, and management of Windows, macOS, Linux, Android, and iOS.
Security-Focused Content
Emphasizes identifying and mitigating common security threats and applying best practices.
Hands-On Troubleshooting
Features performance-based questions simulating real-world software and OS troubleshooting scenarios.
Operational Procedures Training
Teaches documentation, disaster recovery, professionalism, and safety protocols in IT environments.
Globally Recognized Certification
Trusted by employers worldwide as a foundational credential for IT support roles.
Job-Ready Skill Development
Equips you with practical skills to resolve issues related to OS errors, system performance, and security alerts.
Updated for Modern Work Environments
Reflects current technologies and practices in IT service and support.
Supports Career Advancement
Serves as a stepping stone to advanced certifications like CompTIA Security+ and Network+.
Blended Learning Options
Available in instructor-led, online, and self-paced formats for flexible learning.
Vendor-Neutral Approach
Prepares you to work across a variety of platforms, tools, and IT environments.
1.1 – Given a scenario, install and configure laptop hardware and components.
1.2 – Compare and contrast the display components of mobile devices.
1.3 – Given a scenario, set up and configure accessories and ports of mobile devices.
1.4 – Given a scenario, configure basic mobile-device network connectivity and application support.
2.1 – Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes.
2.2 – Compare and contrast common networking hardware.
2.3 – Compare and contrast protocols for wireless networking.
2.4 – Summarize services provided by networked hosts.
2.5 – Given a scenario, install and configure basic wired/wireless small office/home office (SOHO) networks.
2.6 – Compare and contrast common network configuration concepts.
2.7 – Compare and contrast Internet connection types, network types, and their features.
2.8 – Given a scenario, use networking tools.
3.1 – Explain basic cable types and their connectors, features, and purposes.
3.2 – Given a scenario, install the appropriate RAM.
3.3 – Given a scenario, select and install storage devices.
3.4 – Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on cards.
3.5 – Given a scenario, install or replace the appropriate power supply.
3.6 – Given a scenario, deploy and configure multifunction devices/printers and settings.
3.7 – Given a scenario, install and replace printer consumables.
4.1 – Compare and contrast cloud computing concepts.
4.2 – Given a scenario, set up and configure client-side virtualization.
5.1 – Given a scenario, apply the best practice methodology to resolve problems.
5.2 – Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power.
5.3 – Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays.
5.4 – Given a scenario, troubleshoot video, projector, and display issues.
5.5 – Given a scenario, troubleshoot common issues with mobile devices.
5.6 – Given a scenario, troubleshoot and resolve printer issues.
5.7 – Given a scenario, troubleshoot problems with wired and wireless networks.
Operating System Installation & Configuration
Learn how to install, configure, and manage Windows, Linux, macOS, and mobile operating systems.
System File Management
Understand file systems, permissions, and basic command-line tools for navigating and managing files.
Security Fundamentals
Gain skills in identifying threats, securing devices, managing user access, and applying best security practices.
Malware Detection & Removal
Learn how to recognize malware symptoms and use tools to remove malicious software.
Software Troubleshooting
Diagnose and resolve common issues related to system crashes, app errors, boot failures, and slow performance.
User Account & Permission Management
Manage user accounts, roles, passwords, and permissions across different platforms.
Customer Service & Communication
Develop professional communication, documentation, and support ticketing skills essential for IT roles.
Backup & Recovery Procedures
Implement backup strategies, recovery methods, and business continuity practices.
Remote Support & Tools
Use remote access tools and utilities to assist users across networks or cloud platforms.
Operational Best Practices
Apply IT service management practices such as change control, incident response, safety procedures, and proper documentation.
Technical Support Specialist
Assist users with operating system issues, software errors, and system configuration.
Help Desk Technician
Provide frontline support for software and OS-related problems, both remotely and on-site.
IT Support Specialist
Manage and troubleshoot desktops, laptops, and mobile devices across different operating systems.
Desktop Support Analyst
Resolve user issues related to system crashes, app malfunctions, and updates in enterprise environments.
Service Desk Analyst
Log and handle support tickets, manage incidents, and apply operational procedures effectively.
End User Support Technician
Offer support for common security issues, account management, and day-to-day software troubleshooting.
Field Technician
Visit client sites to install, maintain, and troubleshoot systems and applications.
Junior Systems Administrator
Assist in managing system performance, user permissions, and patch management tasks.
IT Operations Technician
Perform routine tasks such as backups, updates, and basic IT asset management.
Support Center Specialist
Deliver support for OS deployments, system recovery, and software configuration in business environments.
| Course Name | CompTIA A+ 220-1202 (Core 2) | |
| Course Number: | 220-1202 (Core 2) | |
| Required exam | 220-1202 (Core 2) | |
| Number of Questions | Maximum of 90 questions | |
| Type of Questions | Multiple-choice and performance-based | |
| Length of Test | 90 Minutes | |
| Passing Score | 675 (on a scale of 900) | |
| Retirement | Usually three years after launch | |
| Languages | English |
Whether you’re looking for in-classroom or live online training, CertFirst offers best-in-class instructor-led training for both individuals and teams.
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