Information Request












How To Register
There are 3 easy ways to register for CertFirst training programs:

  1. Fill up the form and e-mail it back to us
  2. Complete the online Registration Form or
  3. Fax it to (630) 684-0344

Payment Policy
CertFirst[A division of SaiFirst Corporation] gladly accepts VISA, MasterCard, American Express, Discover, personal check, company check, training vouchers and company purchase orders. Our payment policy is as follows:

  • All fees are in U.S. dollars.
  • All payments are due and payable prior to the scheduled class unless prior arrangements have been made. CertFirst reserves the right to re-schedule the class if payment is not received as invoiced without any refund or penalties.
  • Fees and penalties will be charged for any bounced checks.
  • For all travel arrangements made by SaiFirst/CertFirst payment is expected 2-3 weeks prior to the travel date else the difference will be billed separately.
  • If the payment is not received by the due date a late fee will be accessed.
  • Corporate purchase orders are accepted with the set terms.
  • Purchase orders must be made out to: CertFirst[A division of SaiFirst, Corporation] OR
    SaiFirst Corporation, One Tower Lane, Suite 1700
    Oak Brook Terrace , IL – 60181
  • For additional information please send an email to register@certfirst.com.
  • CertCamp Packages: Certfirst offers it’s client option to purchase the certcamp plus package. For a fixed cost all your travel arrangements are made by CertFirst.[Payment is expected at the time of registration and 2-3 weeks in advance to the travel date]. CertFirst does not take care of any resort fees or incidental charges when complementary hotel is provided by CertFirst or as part of the certcamp package. Client will be directly responsible for any such charges.
  • Certfirst does not guarantee the price if payment is not received 2-3 weeks prior to the travel date. [Please note: The price is valid for travel from all major airports with in US.]
  • Payment provided by Check- If the check payment is not honored by the financial institution, the penalties and fees will be added to the Invoice amount due.  The per day penalty until the payment is cleared is $75/day in addition to the bank fees charged for bad check. If replacement payment is not provided within 5 business days account will be forwarded for collection and all additional fees and penalties will be added to the amount owed to SaiFirst Corporation.
CompTIA Exam Pass Guarantee Terms & Conditions:
CERTFIRST TERMS AND CONDITIONS

These are our Terms and Conditions for CompTIA and Biocertification Exam Pass Guarantee. The following is only valid if the regular listed price is paid unless approved in advance.

CertFirst Exam Pass Guarantee

CertFirst feel so confident about the level and quality of our training methods that we are eager to make this guarantee: Students will pass their exams at the first attempt or we’ll pay for their second attempt or repeat of the class for FREE if required.

To benefit from the Exam Pass Guarantee, the student must:

  1. Master all sections of their course before taking the exam.
  2. Student must contact CertFirst at least one week prior to taking the real exam and Complete and must pass our CertFirst on-line Mock Exam.
  3. Go over all the practice questions
  4. Provide us with the exam fail certificate.
  5. The exam pass guarantee only applies to invoices paid on regular price. The exam repeat does not apply to discounted price or special group discounts.

Upon completing the above items, we will be happy to pay for the student to re-sit for the second exam. Please note that the student must contact us before they take their exam so we can check their progress and give them their mock exam to sit. Contact customercare@certfirst.com for complete details.

 Instructions to make Credit Card payment

Please call us at 630.684.0355 or send us an email at accounting@certfirst.com. Please confirm the class with the account representative before making an online payment to avoid the processing fees charges which will incur if the payment is processed through our shopping cart without checking to see if the class is confirmed to run.

All credit card transactions are in compliance with the Terms and conditions set forth for the course registration. The cancellation fees applies to class cancellations for confirmed classes. A non refundable registration processing fee will able to all transactions.

We accept American Express, Visa, MasterCard and Discover.

All customer information is kept confidential and secure. Internet and online transactions are processed by a secure gateway and in compliance with the terms set forth by the credit card processing company.

Instructions to make Check payment
Please make all checks payable to SaiFirst Corporation.
Mailing address:
SaiFirst Corporation
Attention: Accounting Department
P.O.Box 5074
Oak Brook , IL – 60523

Instructions to make payment : Company PO
Fax Number: 630.684.0344
Mailing address:
SaiFirst Corporation
CertFirst
Attention: Accounting Department
One Tower Lane, Suite 1700
Oak Brook Terrace , IL – 60181

Instructions to make payment : Training voucher
Fax Number: 630.684.0344
Mailing address:
CertFirst [A division of SaiFirst Corporation]
Attn: Accounting Department
One Tower Lane, Suite 1700
Oak Brook Terrace , IL – 60181

Cancellation Policy
There is a cancellation fee of 35% of the total fee once the registration is confirmed. Courseware if used can not be returned and student will be charged 100% of the total price. Canceling a class within one week prior to the class start date is subject to a cancellation penalty of 50% of the class fee if the seat cannot be sold. There is zero refund policy after the first day of the class. A non refundable registration processing fee will able to all transactions. CertFirst reserves the right to cancel any class and/or re-schedule a class. In such cases, CertFirst will provide at least one week notice to the customer. CertFirst will not be responsible for any costs incurred by the customer as a result of the cancellation or change.
A non refundable registration processing fee of $250.00 will apply to all transactions.
If payments are not received as per the invoiced terms CertFirst reserves the right to reschedule the attendee in the next confirmed class. All payments are expected in full before services are provided unless written arrangements are made in advance. A late will will apply to all past due accounts.

No shows pay 100% and no credit or refund will be issued.

CertFirst Voucher
Original vouchers must be submitted and expired vouchers will not be accepted.
Vouchers can only used for the vendor training issued for and cannot be used for different vendor training.
The vouchers/credit must be used within the 12 months of the date of issue otherwise the credit/voucher expires. Once the CertFirst voucher has been issued no refund on the training can be issued/claimed.  The voucher can be redeemed towards any equivalent training course offered at CertFirst.

CertFirst Specials and Promotions: Terms & Conditions
All CertFirst specials are for selected programs, schedule and locations, please contact your account Representative at CertFirst prior to registering for the program to make sure if you qualify for the special or not. If qualified, payment must be received in full as invoiced three weeks in advance.

All iPOD and Free iPAD or Free Kindle fire special offers can not be combined with any other offers or discounts, and void where prohibitive by law. The payment must be made in full as listed price at the time of registration[iPAD is only valid for payment due upon receipt of Invoice]. For the iPAD special, CertFirst will issue an Apple voucher  and will be shipped directly from Apple. This promotion does not include any shipping or tax charged. CertFirst will provide the student with iPAD apple voucher equivalent to the value of the basic promotional item and is NOT responsible for any upgrades, shipping cost and taxes if any. CertFirst reserve the right to reschedule the class in the event it does not meet the minimum enrollment requirement. Please allow 12-15 weeks for the delivery upon completion of the training program. If in the event the training fee is refunded for any reasons, the cost of the iPOD and/or iPAD voucher + shipping will not be refunded. Offer expires on Dec 31, 2015. Shipping and delivery times may vary depending on product availability. CertFirst reserves the right to delay the shipment for reasons beyond their control.

CertFirst releases the promotional item upon completion of training. The promotional item is non refundable and no course cancellation will be processed once promotional item is issued. In the event the client requests CertFirst to release the promotional item prior to the training, the following terms and conditions will apply:

  • The promotional item can not be returned or replaced once released by CertFirst.
  • The training material if requested prior to the class date can not be returned.
  • Registration can not be cancelled once promotional item is claimed prior to the class date.
  • CertFirst reserves the right to reschedule the class due to low enrollment or reasons beyond their control.
  • Absolutely no refund can be claimed on training, training material or promotional items once promotional item has been claimed prior to the class session.

Promotion does not apply to WIA programs.  Scholarship funds may not be used in conjunction with any other discounts/special offers or towards any other products such as computer hardware, Software and vendor certification exams. All Promotion and specials are only applicable to regular and full price registration and do not apply towards discounted or scholarship registrations.

CertFirst reserves the right to cancel the promotional item for clients who do not follow the terms and conditions of the registration process and policies. All promotional items are based on market availability and for any reason the promotional item is not available or discontinued certfirst reserves the right to replace the item with an equivalent product or issue an equivalent voucher.

Gift Recipients must declare all gifts for all tax related purpose.

Schedules & Pricing
Please call us at 630-684-0355 for the current schedules and pricing or view them at www.certfirst.com .

Class Scheduling
CertFirst reserves the right to deliver the training as virtual live due to lack of sufficient registration in that particular session.
CertFirst reserves the right to reschedule the training if payment is not received as invoiced and a late fee may apply.

Repeat Policy
Clients should contact their account representative for the course details they wish to repeat. The processing fee for advanced and individual courses varies.

Classroom Training/Onsite Training/ Consulting services : Non Solicitation Clause
Non- solicitation clause applies to all clients, consultants, employees where saifirst corporation/certfirst representatives are providing services. If  CertFirst representative sent for onsite services to client site is approached directly or indirectly to hire or for projects CertFirst reserves the right to file for damages.

Employee/Contractor Non Solicitation clause of customers : during the term of contract/ employment with the Company and for twelve (12) months after the termination thereof, regardless of the reason for the employment termination, you will not, directly or indirectly, solicit or attempt to solicit any business from any of the Company’s Customers, Customer Prospects, or Vendors with whom you had  Contact .

Non-Solicitation of Employees/contractors/consultants:  The clients will not directly or indirectly, on your own behalf or on behalf of or in conjunction with any person or legal entity, recruit, solicit, or induce, or attempt to recruit, solicit, or induce, any  employee/ contractor/consultant  of the Company with whom you had personal contact or supervised.

All classes have the following daily schedule unless otherwise specified:

  • 9:00 a.m. to Noon
  • Noon to 1:00 p.m. – Break
  • 1:00 p.m. to 5:00 p.m.

OnDemand Training Terms and Conditions:
Only the assigned user should access this account. Ondemand training may not be archived, re-published, “re-hosted” or otherwise pirated, without the written permission of SaiFirst Corporation, CertFirst[ A division of SaiFirst Corporation]. Once the details for ONDemand account is issued no refund will be issued.

For more information on how CertFirst can assist you please Contact Us

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